Refund & Returns Policy – Rokomimart.com

Effective Date: October 20, 2025
Website: https://rokomimart.com

🛍️ Overview

At Rokomimart, customer satisfaction is our top priority.
If a product is damaged, defective, or does not meet your expectations, you are eligible to request a refund or return under the following conditions.

🔄 Return Conditions

  1. Products can be returned within 7 days of delivery.
  2. Items must be unused, in their original condition, and in the original packaging.
  3. Products that are used, damaged, or altered will not be accepted for return.
  4. Customers must provide the order number and proof of delivery when requesting a return.

💵 Refund Process

  1. Once we receive the returned item, our team will inspect it carefully.
  2. If the return meets our policy requirements, a refund will be processed within 7–10 business days.
  3. Refunds will be made via the original payment method used for the order (Cash on Delivery, Bkash, Nagad, etc.).

🚚 Exchanges

Currently, we do not offer direct exchanges.
However, after receiving a refund, you can place a new order for the desired product.

📞 Contact Us

For any questions or concerns regarding refunds or returns, please contact us:
📧 Email: [email protected]
📞 Phone: +8801942791534